Refund policy

 

Complimentary Returns
Buying a considered piece without holding it first takes a certain amount of trust. Returns are complimentary.


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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.


Conditions of Return
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


How to Return
To start a return, email hello@tanssu.com with "Return" in the subject line, and include:

    • Your full name.

    • Order number.

    • Which piece(s) you're returning.

    • A photo of the wheels showing that they have not been used.

    • Additional photos showing its condition to prove that it is new and unused (in the original packaging).


Once we've confirmed your return, we'll send a shipping label by email with a QR code attached — no printer required.

Take your piece, in its original packaging, to a participating Australia Post office (find your nearest one via Australia Post's at Post locator). Show the QR code on your phone at the counter, and staff will print your label, attach it, and lodge the return for you, free of charge. The QR code is valid for four days from when it's sent, so it's worth dropping your piece off sooner rather than later. 

You can always contact us for any return questions at hello@tanssu.com. 


Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exchanges
Prefer a different colour-way? Return your original piece (meeting condition requirements) and place a new order once your refund is confirmed.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Returned items (even if for an exchange) must meet the condition requirements.  The original delivery fee is non-refundable and will need to be paid again for the new replacement order.


Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. Refunds will be approved for items that meet the return conditions. If approved, you’ll be automatically refunded on your original payment method within 14 business days.

Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at hello@tanssu.com.


Unapproved Refunds
We are unable to process returns & refunds if the conditions of return have not been met. We will send the product to the original delivery address at the customer's expense.